Guides
Step-by-step answers to problems Shopify merchants run into, with the checks you can do yourself.
Sales tax
Checking the tax you collected before you file. Related app: TaxDelta.
- Shopify automated tax filing is ending: how to file sales tax yourself in 2027
Shopify Tax automated filing is ending. Your last automated return, the records to download by April 30, 2027, and what to check before you file yourself.
- Shopify sales tax doesn't match: finding tax discrepancies before you file
Why Shopify's tax numbers may not match what you file: custom-amount refunds, tax-exempt sales, unregistered states and partial refunds.
Traffic and analytics
Reading your sessions and conversion rate when bots are in the mix. Related app: ClearSignal.
- Shopify bot traffic: why sessions spiked and conversion rate dropped
Sessions jumped and orders didn't. How to tell if bots are the cause, and what Shopify and GA4 already filter out.
Fraud and risky orders
What to do with flagged orders and card-testing attacks. Related app: FraudPilot.
- Card testing attack on a Shopify store: what to do
How to recognize bots testing stolen cards on your checkout, the settings to change right now, and what you can't undo.
- Why is every order on my Shopify store flagged medium or high risk?
How Shopify sets the risk level, how to compare flagged orders to find the cause, and what to ask your payment provider.
- Shopify high risk order: what to do before you fulfill
How to read the fraud analysis, when to cancel or fulfill, how to contact the buyer, and what evidence wins a fraud chargeback.
Theme code and app safety
What apps leave behind in your theme, and what to check when one goes wrong. Related app: GhostCode.
- How to remove leftover code from uninstalled Shopify apps
Where leftover app code hides in your theme, how to remove it safely, and what the March 1, 2027 script tag deadline means.
- Does uninstalling a Shopify app remove its code from your theme?
Not always. What uninstalling removes, what stays in your theme files, and how to check by hand.
- What to check after a Shopify app is reported compromised
A checklist: test your checkout in a private window, review app access, look for leftover theme code, and change the right passwords.