Support
Support for every Alpenglow app is by email: support@alpenglowsoftware.com
What to include
So we can look into it without a back-and-forth, tell us:
- Which app you're writing about.
- Your store or account URL: your Shopify store address (for example yourstore.myshopify.com) or your monday.com account address (for example yourteam.monday.com).
- What happened, and what you expected to happen.
- Screenshots, if you have them.
Please don't send passwords, API keys or payment card details by email.
Guides
Common Shopify questions, such as high risk orders, bot traffic, sales tax discrepancies and leftover app code, are answered step by step in our guides.